Privacy Policy

2.1 Information You Provide

When you create an account or use the App, we may collect:

• Email address
• Name or display name
• Password (stored in encrypted form — we do not have access to your plain-text password)
• Payment information (processed securely by Apple, Google, or Stripe; we do not store credit card or payment credentials details on our servers)

2.2 Biometric Authentication

GetKnown offers optional biometric authentication (Face ID, Touch ID, or fingerprint) as a convenient way to access your account. When you enable this feature, your biometric data is processed entirely by your device's operating system and secure hardware (Apple Secure Enclave on iOS, Android Keystore on Android). GetKnown never receives, stores, or transmits your biometric data in any form. We store only an encrypted authentication token in your device's secure storage, which is used solely to restore your session upon successful biometric verification. You may disable biometric access at any time by signing out of the app.

2.3 App Interaction and Progress Data

The App stores limited interaction and progress information necessary to operate the program experience, including:

• Completed daily exercises
• Program progress and stage completion
• Streak and XP data
• Days active within the App
• Temporary exercise selections used to personalize and display weekly program content

Any exercise selections are stored locally on the user’s device using encrypted local storage and are not transmitted to GetKnown servers or stored in a centralized database. The selections never leave the user's device and GetKnown never sees them.

GetKnown does not collect free-text journal entries, personal narratives, or open-ended written responses from users. The App experience is primarily based on structured tap interactions.

2.4 Device and Technical Data

We may automatically collect:

• Device type and operating system
• App version
• Crash reports and error logs
• General usage analytics (e.g., session duration, features accessed)

2.5 Information We Do Not Collect

GetKnown does not collect:

• Location data
• Contacts or address book data
• Camera or microphone data
• Social media profile information

4.1 Service Providers

We may share your information with third-party service providers who assist us in operating the App, including:

• Cloud hosting and storage providers
• Analytics providers (receiving only aggregated, anonymized data where possible)
• Customer support tools
• Payment processors (Apple App Store, Google Play Store, and Stripe)

These providers are contractually obligated to use your information only as directed by us and in accordance with applicable law.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal process, including to comply with a court order, subpoena, or government request.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice in the App of any such change in ownership.

4.4 We Do Not Sell Your Data

GetKnown does not sell, rent, or trade your personal information to third parties for their marketing or commercial purposes.

6.1 Access and Correction

You may access and update your account information at any time through the App settings.

6.2 Deletion

You may request deletion of your account and personal data using the delete account button within the App or by contacting us at contact@getknownjourney.com. We will process deletion requests within 30 days.

6.3 Opt-Out of Communications

You may opt out of non-transactional communications (such as marketing emails) by following the unsubscribe instructions in those communications or by contacting us directly.

6.4 California Residents

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to opt out of the sale of personal information. GetKnown does not sell or share personal information for cross-context behavioral advertising. For any CCPA-related requests, contact us at the email below.

6.5 European Users

If you are located in the European Economic Area, you may have rights under the General Data Protection Regulation (GDPR), including rights to access, correction, deletion, and portability of your data. Contact us at the email below to exercise these rights.